Communication During Containment
Communication during the containment phase is vital to ensure that all relevant stakeholders are informed of the situation and the actions being taken. Effective communication helps maintain coordination among the incident response team (IRT), management, and external parties, such as legal advisors or law enforcement, if necessary.
Internal Communication: All relevant internal teams should be informed about the incident’s status, including the technical team, legal team, and senior management. The incident response lead should provide regular updates on the containment progress.
External Communication: If required, external stakeholders such as vendors, regulatory bodies, or customers may need to be notified. Clear communication regarding the scope of the incident, the containment actions taken, and any required customer actions (e.g., changing passwords) is essential.
Documentation: Throughout the containment phase, all actions taken should be documented for later analysis and reporting. Proper documentation is also necessary for post-incident review and lessons learned.