About Lesson
Communication and Coordination Platforms
Effective incident response requires seamless communication among team members, stakeholders, and external parties.
Incident Tracking and Management:
Tracks incidents, assigns tasks, and records actions.
Examples: ServiceNow, Jira.
Secure Communication Platforms:
Ensures secure communication during incident response.
Examples: Signal, Microsoft Teams (with security configurations).
Incident Reporting Tools:
Facilitates reporting to regulatory bodies or affected customers.
Examples: Custom templates integrated with incident management systems.